By Hans Ebert
It’s not just about looking forward to the horse racing. Not in 2018 and the world hurtling towards 2019. It’s about that on course experience. Easy enough to say, but difficult to do, especially when not really understanding what this means in the context of horse racing. And first creating a product that appeals to those different customer segments. Are there that many? Maybe not.
Maybe it’s only the Haves and the Have-Nots and the purists/traditionalists and those “iconoclasts” who don’t have a clue about the “protocols” of horse racing and, supposedly, the need for them. To this group, it’s about keeping it simple. It’s not about going to the church of racingology. Or as a singer friend mentioned the other day, learning to speak Jockeynese.